RPO Specialist – KPO/BPO Voice Process Recruitment (TC23T RM 3048)

Position: RPO Specialist – KPO/BPO Voice Process Recruitment (TC23T RM 3048)

Company Overview

We are seeking a skilled Recruitment Process Outsourcing (RPO) Specialist to join our talent acquisition team. The ideal candidate will specialize in sourcing and screening candidates for our KPO/BPO voice-based operations, ensuring we maintain high-quality talent standards across our non-technical departments.

Position Summary

As an RPO, you will manage the end-to-end recruitment process for our voice-based KPO/BPO operations, including both inbound and outbound processes. You will be responsible for developing and implementing effective recruitment strategies, screening qualified candidates, and building a strong talent pipeline to meet our staffing needs.

Key Responsibilities

1. Design and execute comprehensive recruitment strategies specifically for KPO/BPO voice process roles
2. Source candidates through multiple channels including job boards, social media, professional networks, and referrals
3. Conduct thorough screening of profiles to evaluate candidate suitability for voice process positions
4. Assess English language proficiency and communication skills of potential candidates
5. Conduct preliminary and technical interviews to evaluate candidates’ capabilities and experience
6. Coordinate interview schedules between candidates and hiring managers
7. Manage recruitment pipelines and provide regular status updates to stakeholders
8. Develop and maintain relationships with staffing agencies and other external recruitment partners
9. Create and update job descriptions for voice process roles based on business requirements
10. Analyse recruitment metrics and optimize processes to improve efficiency and quality of hires
11. Maintain candidate database and ensure all recruitment data is accurately recorded
12. Stay updated on market trends and compensation benchmarks in the KPO/BPO industry
13. Represent the company at job fairs, campus recruitment events, and other networking opportunities
14. Ensure compliance with all applicable employment laws and regulations

Required Qualifications

1. Bachelor’s degree in Human Resources, Business Administration, or a related field
2. Minimum 2-3 years of experience in recruitment, specifically in KPO/BPO environments
3. Proven experience in screening profiles for voice-based processes (both inbound and outbound)
4. Fluent English communication skills (written and verbal) – this is mandatory
5. Strong understanding of contact centre operations and requirements for voice process roles
6. Experience with Applicant Tracking Systems (ATS) and recruitment CRM tools
7. Demonstrated ability to meet hiring targets and deadlines in a fast-paced environment
8. Knowledge of best practices in recruitment and selection methodologies
9. Excellent interpersonal skills with the ability to build relationships with candidates and hiring managers

Preferred Skills & Qualifications

1. Professional certification in HR or Recruitment (PHR, SHRM-CP, or equivalent)
2. Experience with video interviewing platforms and digital assessment tools
3. Knowledge of psychometric testing and other assessment techniques
4. Experience in high-volume recruitment environments
5. Understanding of workforce planning and talent analytics
6. Familiarity with employer branding strategies
7. Experience with recruitment marketing techniques
8. Multi-lingual capabilities (in addition to English)

What We Offer

1. Competitive salary package with performance-based incentives
2. Professional development opportunities and training programs
3. Collaborative work environment with a focus on growth
4. Flexible work arrangements
5. Recognition programs for outstanding performance
6. Opportunity to work with leading clients across various industries

Application Process

Qualified candidates should submit their resume, a cover letter highlighting relevant KPO/BPO recruitment experience, and any references from previous recruitment roles that demonstrate success in voice process hiring.RPO Specialist – KPO/BPO Voice Process Recruitment

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