SAP Basis – Service Request (MT59I RM 3085)

Position: SAP Basis – Service Request (MT59I RM 3085)

Candidates should be flexible for 24/7 – this is mandatory.

Job Description:

• Strong BASIS working experience in products including SAP S/4, Solman, BTP, Azure and SAP Web applications
• Expertise in supporting S/4 applications and resolving critical issues related to memory management, performance, etc
• Willing to work in SAP Basis support and projects.
• Able to handle P1 and P2s on BASIS end
• Should experience in Database Administration – Hana and sybase
• Experience in System Upgrade, Add-On Installation and handling the SSL certificates
• Experience in analyzing and performing technical activities like System Refresh, client copies, parameter changes, Job management, RFCs, SICF, etc
• Experience in handling the Managed Service Delivery model
• Managing the operations and 24/7 delivery unit
• Understanding and working experience in SLA/KPI tracking
• Working experience in a global team with 24/7 support
• De-escalation experience on IT incidents and requests
• Management of multiple activities requiring cross team coordination
• Prior working experience in ECS will be added advantage

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