SAP Basis – Zero Outage Room (MT59I RM 3086)

Position: SAP Basis – Zero Outage Room (MT59I RM 3086)

Candidates should be flexible for 24/7 – this is mandatory.

Job Description:

• Strong BASIS working experience in products including SAP S/4, Solman, BTP, Azure and SAP Web applications.
• Expertise in supporting S/4 applications and resolving critical issues related to memory management, performance tunning, etc
• Willing to work in SAP Basis support and projects
• Able to handle P1 and P2s on BASIS end
• Root Cause Analysis & Incident Resolution
• Beyond RCAs, you will ensure agreed deliverables e.g. improvement action items are delivered in time and reoccurring problem patterns are identified and addressed in projects
• Identify & drive initiatives to increase quality of cloud operations, reduce outages, improve efficiency and collaboration
• Working experience in a global team with 24/7 support
• De-escalation experience on IT incidents and requests
• Management of multiple activities requiring cross team coordination
• Prior working experience in ECS will be added advantage

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