Site Reliability Engineer (CE58ST RM 4459)

Position: Site Reliability Engineer (CE58ST RM 4459)

Key responsibilities
Production operations & reliability

• Own and operate production-grade systems in a 24×7 follow-the-sun on-call rotation, ensuring SLAs, SLOs, and error budgets are consistently met.
• Lead incident response, triage, and resolution for P1/P2 incidents, driving clear communication across engineering and business stakeholders throughout.
• Conduct thorough root cause analysis (RCA) and post-incident reviews (PIRs); drive follow-through on action items to prevent recurrence.
• Proactively identify reliability risks, capacity constraints, and performance bottlenecks before they become incidents.
• Define and maintain runbooks, escalation procedures, and operational playbooks for all critical services.
• Infrastructure & automation
  o Design and manage secure, scalable Azure/AWS infrastructure using Terraform.
  o Operate and optimize Kubernetes environments on EKS/AKS, including networking, scaling, monitoring, and reliability.
  o Build and maintain CI/CD and GitOps delivery pipelines with GitLab CI and ArgoCD.
  o Automate operational tasks through scripting and platform tooling to reduce manual effort and improve consistency.
• On-call & incident management tooling
  o Administer and optimise on-call management platforms such as PagerDuty or Zenduty — including escalation policies, alert routing, and on-call scheduling across time zones.
  o Ensure reliability and observability through effective use of ELK, Prometheus, Grafana, Datadog, or equivalent tooling, keeping alerts actionable and reducing noise.
  o Lead incident response, support the on-call rotation, and champion a culture of blameless incident management and continuous improvement across the SRE team.
• Cloud platform ownership
  o Own Azure/AWS cloud infrastructure, including networking, IAM, security posture, cost awareness, and service reliability.
  o Support secure cloud environments aligned with SOC2 and ISO27001 standards.
  o Contribute to cloud architecture and deployment standards with a strong focus on operability and resilience.
• Collaboration & documentation
  o Partner with engineering, security, and product teams to improve reliability and operational readiness.
  o Support a global setup across multiple time zones and collaborate effectively with international teams.
  o Create runbooks, incident reports, and technical documentation for operational excellence.
  o Mentor team members and contribute to continuous improvement across the SRE function.

Required qualifications

• 5–8 years of experience in Site Reliability Engineering, DevOps, or Cloud Infrastructure roles.
• Strong hands-on experience with Azure/AWS, Terraform, Kubernetes, and ArgoCD in production environments.
• Experience operating EKS-based platforms, including networking, scaling, monitoring, and troubleshooting.
• Strong knowledge of CI/CD, GitOps, and automation practices, with hands-on use of GitLab CI and ArgoCD.
• Experience managing production systems in a 24×7 environment, including incident response and on-call practices.
• Solid Linux and cloud networking background.
• Knowledge of managing cloud environments aligned with SOC2 and ISO27001 standards.
• Experience with observability tools such as ELK and Prometheus.
• Strong scripting skills in Python, Bash, or Go.
• Strong written and verbal communication skills, with the ability to work effectively across global teams and time zones.
• Familiarity with security integration in CI/CD pipelines, including SAST, DAST, container scanning, and secrets management.

Preferred qualifications

• Engineering degree in computer science or equivalent.
• Cloud certifications such as AWS/Azure SysOps / DevOps Engineer, or CKA/CKAD.
• Exposure to ITSM or change management processes in regulated industries (healthcare, fintech, or similar).

************************************************************************************************************************