SAP CRM (MT412ST RM 3384)

Position: SAP CRM (MT412ST RM 3384)

SAP CRM

• Experience in business process definition, requirements definition, solution architecture
• Experience with writing Functional Specs for RICEFW
• Strong interpersonal, oral, presentation, and written communication skills.
• Excellent Project Management skills
• Proven ability to estimate & manage a portfolio of projects
• Strong interpersonal, oral, presentation, and written communication skills.
• Ability to work seamlessly with business stakeholders in a demanding, dynamic environment.
• Extensive domain knowledge in the Spares sales Order Management space for a manufacturing company.
• Very familiar with Part returns, Logistics & Procurement integration and financial integration.
  Individual Accountabilities:
• Strong results orientation (driving to deadlines, project goals, etc.).
• Document clear and complete requirements for solutions of any scope and complexity.
• Provide functional knowledge of SAP systems and data.
• Implement necessary configuration within SAP CRM to meet business requirements
• Ensure proper documentation is created for all projects/changes.
• Need to have minimum 1 implementation and 2 support Projects related to SAP CRM sales/ Service

SKILLS Required

• SAP CRM Service Management Experience (especially Service Case management)
• Web UI, Fiori / UI5, ALE /IDOCs, LSMW, RFC Interfaces

Business Process knowledge:

• Field Service / Service Contracts / Entitlements / Service Orders / Returns / Repairs

SAP Functionality:

• Functional Locations, Labor Confirmations / Installed Base, Serial Numbers, Equipment, iObjects

*******************************************************************************************************************************************