sradmin Job Title: Support Engineer – Electron JS | Angular | Java
Summary:
We are seeking proactive and detail-oriented Support Engineers with expertise in Electron JS, Angular, and Java to join our technical support team. You will diagnose, resolve, and escalate technical issues for desktop (Electron) and web-based (Angular/Java) applications. This role blends development knowledge, troubleshooting skills, and excellent customer service.
Key Responsibilities:
- Provide L2/L2.5 application support for software solutions built using Electron JS, Angular, and Java.
- Troubleshoot production issues, conduct root cause analysis, and implement short-term and long-term resolutions.
- Monitor application performance and logs, responding to incidents within defined SLAs.
- Collaborate with development, QA, and DevOps teams to resolve complex technical problems.
- Develop support documentation, FAQs, and knowledge base articles.
- Clearly communicate with clients or internal users to understand and address issue reports.
- Participate in on-call rotation or provide after-hours support as needed.
Required Skills & Qualifications:
- 5-14 years of experience in technical support, software engineering, or application maintenance.
- Strong proficiency in Electron JS, Angular, and Java.
- Excellent troubleshooting and problem-solving abilities.
- Effective communication and customer service skills.
- Experience working within defined SLAs.
- Ability to collaborate effectively within cross-functional teams.
Job Category: Support Engineer - Electron JS | Angular | Java
Job Type: Full Time
Job Location: Hyderabad Noida
Experience: 5-14 Years
Notice period: 0-30 days
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