Position: Veeva Rim L1 & L2 (MT35SI RM 3455)
Veeva RIM L1 & L2 Support Tasks
General
- User Management Provision
User access requests & update requests including inactivation and profile updates
Login/SSO issues
Missing notifications
Troubleshooting record level access control
Periodic User Dormancy - Bulk data creation/update/deletion
- User Education Related Queries
- Integration Data discrepancy(Inbound/outbound sync issues, Integration job failures)
- Monitor scheduled jobs
- Object records state change request
- Constraints/Control Vocabulary updates
- Content Plan template Creation/Updates/Deletion
- Submission Import activities
- Upload submission documents using loader
- Content plan generation issues
- Troubleshooting Permission issues related to document/object records
- Object records state change request
Configuration
- Picklist/value mapping updates
- Lifecycle/workflow updates
- Field visibility/layout updates
- DataType/Field Dependency
- Lifecycle Entry Criteria/Action
Reporting
- Basic report generation
- Advanced report troubleshooting
- Audit trail extraction
- Flash Report config
- Dashboard related activities
Veeva General Releases 3xs
- Support R1, R2, R3 releases (Testing + Documentation)
Other
- Collaborative Authoring issues + periodic SharePoint storage checks and expansion
- E-signature issues
- Provide Troubleshoot instruction to end users on the issues they face on their daily activities
- Periodic SSL certificate renewals
- EMA gateway issues
- Email notifications issues
- MedDRA updates
- CV updates
Migration related support
- Troubleshoot user not able to find document/Missing Document
- Incorrect field values found on the document
- Document not rendering
- Preparing and validating the loader sheets
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Job Category: Others
Job Type: Full Time
Job Location: Bangalore
Experience: 3 - 5 years
Notice period: Immediate
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