IT Case Study: New York City Health and Hospitals Corp. Corporate Data Center consolidation
HHC, the largest municipal healthcare organization in the country, is a $6.7 billion integrated healthcare delivery system serving 1.3 million of the 8.1 million New Yorkers and provides medical, mental health and substance-abuse treatment services throughout its 11 acute-care hospitals, four skilled-nursing facilities, six large diagnostic and treatment centers and more than 80 community based clinics.
Client: NY Health and Hospitals Corp.
Services: Cloud Migration
Industry: Healthcare
The organization wanted to optimize the overall operational efficiency and cost of operations. The organization had multiple process, sheets that were used for production efficiency tracking and planning. The data was manually filled and required a dedicated personal to enforce the same. The consolidation of data and relational outcomes were not consistent for decision making. Being offline, the actions were delayed, and progress could not be tracked.
This corporate initiative was designed to reduce cost, improve patient care, strengthen the corporation's business continuity/disaster recovery plan and provide better data security. The project is projected to save the corporation about $88 million over the next five years in reduced maintenance costs, power consumption, equipment reduction and cooling requirements.
The two centralized enterprise data centers host HHC's electronic medical-record system, picture archiving and communication systems, and more than 2,900 clinical and business databases that are used daily by well over 20,000 online users. To improve patient care, these data centers provide computerized physician order entry, which allows medical practitioners to electronically input instructions for the treatment of their patients. Our electronic patient registries monitor and improve the health of diabetic and heart disease patients across the 11-hospital system.
Source-Right partnered with the organization to understand the challenges faced. Our Subject matter experts in the domain worked with the key stake holders and visited the site to understand the challenges, current process and benchmarks. Also undertook analysis to identify areas of technology intervention and implementation challenges. We enabled a digital transformation, IIoT based solution to collect vital data and process it for actionable outcome and support decision making. Example was analysis of cost Vs Output for a production batch updated in the CRM and resources utilized. The fixed cost and utilization data were retrieved from ERP and the actual consumption and times (indirect costs) were monitored. This solution was architected with an accelerator driven integration approach. The IO cards, android based display and platform, server platform were the accelerators used. They were customized and application specific development and configurations were done to have lower cost of ownership.
Production monitoring: Equipment usage, operation hours, cycle time, idle time. Electricity usage monitoring across the shop floor and for high consumption equipment. Resource performance monitoring. ERP / CRM integration.
Retrofit field monitoring unit with IO cards and Android based touch screen were used. Energy meters were retrofitted for energy monitoring of machines, HVAC and lighting load. Consolidation of the data at a central on-premise platform – with reporting for equipment utilization, worker performance, average cycle time for manufacturing a given product / complete an operation. Alerts / alarms, notifications for preventive maintenance based on usage-based events. Integration with ERP and CRM software for Output Vs cost analysis.
Retrofit field monitoring unit with IO cards and Android based touch screen were used. Energy meters were retrofitted for energy monitoring of machines, HVAC and lighting load. Consolidation of the data at a central on-premise platform – with reporting for equipment utilization, worker performance, average cycle time for manufacturing a given product / complete an operation. Alerts / alarms, notifications for preventive maintenance based on usage-based events. Integration with ERP and CRM software for Output Vs cost analysis.
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