Technical Program Manager (TPM) (SB60FT RM 3725)

Position: Technical Program Manager (TPM) (SB60FT RM 3725)

Role Summary
The Technical Program Manager (TPM) acts as the bridge between business teams, IT operations, and the external application vendor. The TPM is responsible for ensuring the smooth functioning of the application in production, managing ongoing enhancements, and driving alignment between business requirements and vendor deliverables. The role combines technical oversight, program governance, and stakeholder coordination to ensure high application performance, compliance, and customer satisfaction.

1. Application Operations & Vendor Coordination

• Serve as the primary point of contact between the organization and the application vendor.
• Ensure the application is stable, performant, and available as per agreed SLAs.
• Oversee incident, problem, and change management processes in collaboration with vendor support teams.
• Track and drive resolution of production tickets, ensuring timely communication and escalation when needed.
• Review vendor releases, patches, and system upgrades before deployment to production.

1. Requirements Gathering & Delivery Management

• Partner with business stakeholders to understand new requirements, enhancements, and process improvements.
• Translate business needs into clear functional and technical specifications for the vendor.
• Manage the end-to-end delivery lifecycle — from requirement intake through testing and production rollout.
• Validate vendor deliverables to ensure alignment with business expectations and quality standards.
• Maintain the application backlog and prioritize work items based on business value and urgency.

1. Technical Oversight & Quality Assurance

• Understand the technical architecture of the application and its integration points with other systems.
• Collaborate with internal IT, DevOps, and infrastructure teams to ensure compliance with security, networking, and performance standards.
• Participate in UAT and production validation, ensuring smooth go-lives and post-deployment checks.
• Review system logs, metrics, and vendor reports to proactively identify recurring issues or optimization opportunities.

1. Stakeholder Management & Communication

• Provide regular status updates to leadership and business stakeholders on incidents, enhancements, and overall application health.

Required Skills & Competencies

• Strong understanding of application lifecycle management (ALM) and ITIL-based operations.
• Proven experience managing third-party vendors and cross-functional delivery teams.
• Knowledge of cloud platforms (Azure/AWS), APIs, and integration concepts preferred.
• Excellent communication, documentation, and stakeholder management skills.
• Ability to translate technical details into business-friendly updates and action plans.

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